Add Royal Mail to the list. This morning I queued outside the sorting office in sub zero temperatures for 40 mins to collect a SPECIAL Delivery letter. There had been one unsuccessful attempt at delivery so the item was returned & I had to wait 24 hrs before I could collect it. The sender had paid extra for special next day delivery. There was nothing special about it. I shan't bother to complain because I doubt if it will make any difference. Send them all to Siberia. On second thoughts it might be colder here.
That's the real point ... it is useless complaining ... it will not make the slightest bit of difference.
Last year we had a friend send us a card with not a second class stamp on, but a 2p stamp. A Mistake, but the card that came through the door was from Royal Mail stating a delivery was awaiting collection at their office with an excess to pay. I had no idea what this was, and was not allowed to see the article until I had handed over the excess plus £1 for the retrieval. A bloody Christmas card - Was I pissed!
Also last year, we sent a parcel inland by Royal Mail 'signed for'. It didn't arrive. The fiasco of tracking it went on for weeks attempting to find out its whereabouts. Online, one is given contacts. They all serve to send you back to the 'home' web page - no joy. Use the phone number, and the automated menu will keep you selecting various options for seven minutes - an 0845 number - and will again send you back to the first automated menu. You will not be able to speak to a 'person' because none exist, of this I am sure - we are served and controlled by the machines we made. My next step was to the Royal Mail office and face to face contact. After much explaining and no satisfactory answer other than sympathy and 'It's the same everywhere', I got the manager out. She gave me conflicting information that the previous person had given. No satisfaction. Take it or leave it - and the old boy that first I spoke to had the gaul to state: "They'll miss us when we're gone". He must have been remembering the Postmen of his younger days. And here's a 'cracker': when I put the address of the Royal Mail Office in Brick Knoll Park St Albans into a map search - "No such address exists". NOW, that address is found when searching - THEN, is was not.
We re-sent a duplicate item via an independent, and claimed compensation for the lost. This was not fullfilled, as during the 'waiting period' demanded for 'lost items' the original item was found. It was claimed the posty left a card to the effect a delivery had been attempted. This was, and has always been disputed by the customer as they have seen no such card.
With the breakdown of transport in every sense, from roads that have been made into physical and financial 'tank traps' through 'traffic calming' and theft by camera, to 'security' thugs bereft of any humanitarian feelings (probably took the company pill and vaccination), we have a populace who are being kept in place - not only physically - but mentally, in every way. The 'Old utilities' such as British railways actually served better than the privatised ones. Their safety record based on proper maintenance was superior as it entailed linesmen employed in-house, something todays employers will not do, the job is contracted out, and if that contractor is over busy - it gets further contracted out until the people doing the job are quite unfamiliar with the correct procedure and necessities of their work to ensure safety. Potters Bar was a classic example - missing bolts from a points set. In a past documentary, an ex-rail inspector from Scotland showed the team sections of track on the Forth Bridge which had stay bars loose, and some fixings missing. Why? Because inspection was done from a moving train - not by lineside walking, too expensive.
The 'Old' communication facilities involved a Pub, word of mouth, and papers that had elements of truth in them. People worked, shopped and lived in communities - often very individual ones. The work is now distant. The shops are a car drive away. The pub's a 'wine bar' or gone completely. The community has dispursed to the flat screen and its flashing pictures. Isolation and conformity by repetition and regulation are watchwords of governance by deception. But amongst many I speak to - and from all walks of life and ages too - people are not so asleep as it may at first appear. The anger and resentment of so much that has been lost is seething just below the surface - it's not confined to students - nor is it misguided.